HR 500 ASSIGNMENT 2 ORGANIZATIONAL STRUCTURE-STRAYER
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HR 500 Assignment 2 Organizational
Structure-Strayer
HR500
HR 500 Assignment 2 Organizational
Structure-Strayer
You are the HR manager for a small retail
company that sells a high volume of products over the Internet. Your company is
growing rapidly due to increased Internet sales. Your company prides itself on
providing high-quality products and services. The Customer Service department
is integral to the success of the company. Over the past few months, the
Customer Service department has been unable to fill its openings for Customer
Service Representative Positions. You suspect there could be a number of
reasons for this, but you know you first need to look at the job, the work
flow, the knowledge, skills, abilities, and experience the company is seeking
to ensure the job reflects the current workload and expectations.
Write a six to eight (6-8) page paper in which
you:
1. Examine at least three (3) approaches that you can take as
the HR manager to conduct a job analysis of the Customer Service Representative
position. Suggest the major pros and cons of each selected approach. Recommend
the approach that would be most effective in conducting the job analysis for
this organization. Justify your recommendation.
2. Select two (2) out of the four (4) approaches to job
design that are the most important for you to consider. Suggest two (2)
challenges that you may encounter when designing a job using each of the
selected approaches. Support your response with specific examples to illustrate
the potential advantages and disadvantages of using each approach.
3. Using the four (4) approaches to job design, create two
(2) strategies that the organization can implement to attract and select
qualified applicants for the Customer Service Representative position. Justify
the main reasons that the selected strategies would be effective.
4. Propose three (3) ways that you can use the information
obtained from a job analysis to measure the performance of Customer Service
Representatives. Provide a rationale for your response.
5. Use at least four (4) quality academic (peer-reviewed) resources
in this assignment. Note: Wikipedia and other Websites do not qualify as
academic resources.
Your assignment must follow these formatting
requirements:
- Be typed, double spaced, using Times New Roman font
(size 12), with one-inch margins on all sides; citations and references
must follow APA or school-specific format. Check with your professor for
any additional instructions. After every paragraph every references
must be sited, and ever paragraph must have at least on citation.
All references must be high quality references that can be accessed.
On the reference page after each reference include the website the
reference can be recalled to. Any reference that cannot be retrieved
cannot be used. Wiki and other sites do not count as quality references.
- Include a cover page containing the title of the
assignment, the student’s name, the professor’s name, the course title,
and the date. The cover page and the reference page are not included in
the required assignment page length.
The specific course learning outcomes
associated with this assignment are:
- Analyze issues involved in job design, resource
planning, and recruitment.
- Evaluate an organization’s approaches to and procedures
for training employees to meet organizational goals.
- Examine performance management issues and processes.
- Use technology and information resources to research
issues in human resource management foundations.
- Write clearly and concisely about human resource
management foundations using proper writing mechanics.
Grading for this assignment will be based on
answer quality, logic / organization of the paper, and language and writing
skills. Click here to access the rubric for this assignment.
Grading Rubric:
1. Examine at least three (3) approaches that you can take as
the HR manager to conduct a job analysis of the Customer Service Representative
position. Suggest the major pros and cons of each selected approach. Recommend
the approach that would be most effective in conducting the job analysis for
this organization. Justify your recommendation.
Weight: 25%
Did not submit or incompletely examined at
least three (3) approaches that you can take as the HR manager to conduct a job
analysis of the Customer Service Representative position. Did not submit or
incompletely suggested the major pros and cons of each selected approach. Did
not submit or incompletely recommended the approach that would be most
effective in conducting the job analysis for this organization. Did not submit
or incompletely justified your recommendation.
Partially examined at least three (3)
approaches that you can take as the HR manager to conduct a job analysis of the
Customer Service Representative position. Partially suggested the major pros
and cons of each selected approach. Partially recommended the approach that
would be most effective in conducting the job analysis for this organization.
Partially justified your recommendation.
Satisfactorily examined at least three (3)
approaches that you can take as the HR manager to conduct a job analysis of the
Customer Service Representative position. Satisfactorily suggested the major
pros and cons of each selected approach. Satisfactorily recommended the
approach that would be most effective in conducting the job analysis for this
organization. Satisfactorily justified your recommendation.
Thoroughly examined at least three (3)
approaches that you can take as the HR manager to conduct a job analysis of the
Customer Service Representative position. Thoroughly suggested the major pros
and cons of each selected approach. Thoroughly recommended the approach that
would be most effective in conducting the job analysis for this organization.
Thoroughly justified your recommendation.
2. Select two (2) out of the four (4) approaches to job
design that are the most important for you to consider. Suggest two (2)
challenges that you may encounter when designing a job using each of the
selected approaches. Support your response with specific examples to illustrate
the potential advantages and disadvantages of using each approach.
Weight: 20%
Did not submit or incompletely selected two
(2) out of the four (4) approaches to job design that are the most important
for you to consider. Did not submit or incompletely suggested two (2)
challenges that you may encounter when designing a job using each of the
selected approaches. Did not submit or incompletely supported your response
with specific examples to illustrate the potential advantages and disadvantages
of using each approach.
Partially selected two (2) out of the four (4)
approaches to job design that are the most important for you to consider.
Partially suggested two (2) challenges that you may encounter when designing a
job using each of the selected approaches. Partially supported your response
with specific examples to illustrate the potential advantages and disadvantages
of using each approach.
Satisfactorily selected two (2) out of the
four (4) approaches to job design that are the most important for you to
consider. Partially suggested two (2) challenges that you may encounter when
designing a job using each of the selected approaches. Partially supported your
response with specific examples to illustrate the potential advantages and
disadvantages of using each approach.
Thoroughly selected two (2) out of the four
(4) approaches to job design that are the most important for you to consider.
Thoroughly suggested two (2) challenges that you may encounter when designing a
job using each of the selected approaches. Thoroughly supported your response
with specific examples to illustrate the potential advantages and disadvantages
of using each approach.
3. Using the four (4) approaches to job design, create two
(2) strategies that the organization can implement to attract and select
qualified applicants for the Customer Service Representative position. Justify
the main reasons that the selected strategies would be effective.
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